Privacy Policy

Use License

Privacy Policy for EVFI

Effective Date: September 1, 2024

EVFI ("we," "us," or "our") values your privacy and is committed to protecting the personal information you share with us through our mobile app, website, and services. This Privacy Policy outlines how we collect, use, and share your information when you use the EVFI app, website, or any related services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information when you use EVFI to provide electric vehicle charging services effectively. The information we collect includes:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and other details you provide during account creation or communication.
  • Payment Information: Credit card or other payment details for processing transactions.
  • Vehicle Information: Electric vehicle make, model, and charging preferences, if provided.

1.2 Usage Information

  • Charging Data: Information related to your charging sessions, such as location, time, duration, and energy consumption.
  • Device Information: Information about your device, such as IP address, operating system, browser type, and mobile network information.
  • Location Data: With your consent, we may collect your location data to identify nearby charging stations or provide location-based services.

1.3 Information from Third Parties

We may receive information about you from third-party services (e.g., payment processors or social media platforms) when you use them to sign up or log in to EVFI.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Provide Services: Enable you to locate, reserve, and use our electric vehicle charging stations.
  • Payment Processing: Process transactions for charging services.
  • Improve Our Services: Analyze usage patterns to improve user experience, optimize charging station locations, and enhance performance.
  • Customer Support: Respond to inquiries, provide technical support, and resolve issues.
  • Marketing and Communication: Send promotional offers, news, updates, and information about new features or services, if you opt-in to such communications.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, data analysis, or other functions necessary to deliver the service.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
  • Legal Obligations: We may disclose information if required by law or in response to legal requests (e.g., court orders or government demands).
  • With Your Consent: We will share your personal information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including complying with legal obligations, resolving disputes, and enforcing agreements. Once your data is no longer needed, we will delete or anonymize it.

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can access, update, or correct your account information at any time.
  • Deletion: You may request the deletion of your personal information, but we may retain certain information for legal or operational purposes.
  • Marketing Preferences: You can opt out of marketing communications by following the unsubscribe instructions in the emails or adjusting your account settings.
  • Location Data: You can disable location tracking via your device settings.

7. Third-Party Links

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

EVFI is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with their personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be effective upon posting the revised policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EVFI
Email: ayush@trupek.com
Phone: +91-8077119821

By using the EVFI app or services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.